Terms and Conditions

Effective Date: 23 January, 2025

1. Acceptance of Terms

By accessing and using the official website for the Canada Bill Relief Program (CBRP), you agree to be bound by these Terms and Conditions of Use ("Terms"), the Privacy Notice, and all applicable federal, provincial, and territorial laws of Canada.

If you do not agree to these Terms, you must not access or use this website.

2. General Disclaimer of Liability

The content provided on this website is for informational purposes only. While the CBRP makes every effort to ensure the information is accurate and current, we provide the information on an “as is” and “as available” basis with no guarantee of accuracy, completeness, or reliability.

No Guarantee of Eligibility: Using this website, including the Eligibility Checker, does not constitute a guarantee that you will be approved for the Canada Bill Relief Program. Eligibility and approval are determined only after a full review of a formal application and supporting documents.

No Financial Advice: The information on this site is not intended to provide professional financial, legal, or other advice. You should consult a qualified professional for advice tailored to your specific situation.

Liability Exclusion: The CBRP and the Government of Canada are not liable for any damages, losses, or costs arising directly or indirectly from the use of this website, reliance on the information contained herein, or the unavailability of the website.

3. Application Process and Security

The security and integrity of the application process are paramount.

Account Responsibility: If you create an online account for the CBRP Application Portal, you are responsible for maintaining the confidentiality of your account details and password and for all activities that occur under your account.

Truthfulness of Information: All information and documentation submitted through the website, including the application and supporting files, must be truthful, accurate, and complete. Submission of false, misleading, or fraudulent information may result in the denial of your application, withdrawal of any awarded funds, and may lead to criminal prosecution under the Criminal Code of Canada.

Data Security: The collection, use, disclosure, and retention of your personal information are governed by the CBRP’s Privacy Notice and are conducted in accordance with applicable federal privacy legislation.

4. Prohibited Uses

You agree not to use this website for any purpose that is unlawful, prohibited by these Terms, or which could damage, disable, or impair the site or interfere with any other party's use of the site. Prohibited activities include, but are not limited to:

a. Attempting to gain unauthorized access to any part of the site or its servers.

b. Introducing viruses, Trojan horses, or any other malicious or technologically harmful material.

c. "Scraping" or otherwise collecting content or data from the site without express written permission.

d. Using the website to disseminate or transmit any unlawful, threatening, abusive, libelous, or defamatory material.

5. Intellectual Property and Copyright

The materials on this website are protected by the Copyright Act and other applicable laws of Canada.

a. Ownership: All content, including text, graphics, design, and official symbols (including the Canada wordmark or the Arms of Canada), is owned or licensed by the Government of Canada.

b. Non-Commercial Reproduction: You may reproduce materials on this site for personal, public, and non-commercial purposes without charge, provided you:

i. Exercise due diligence in ensuring the accuracy of the materials reproduced.

ii. Identify the Canada Bill Relief Program as the source.

iii. Do not represent the reproduction as an official version.

c. Commercial Reproduction: Reproduction of any materials on this site, in whole or in part, for the purpose of commercial redistribution is strictly prohibited without prior written authorization.

6. Hyperlinking to Non-CBRP Websites

This website may contain links to third-party websites (e.g., utility companies, provincial assistance programs, non-profit agencies) that are not under the control of the CBRP or the Government of Canada.

a. Disclaimer: These links are provided solely for the convenience of our visitors. The CBRP is not responsible for the accuracy, reliability, or security of the content on external sites.

b. No Endorsement: The inclusion of a link does not imply that the CBRP endorses the site, its products, or its services. Visitors should consult the terms and privacy policies of those external sites.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the federal laws of Canada and the laws of the province of Ontario. Any legal proceedings against the CBRP shall be brought in the appropriate courts of Ottawa or Ontario, Canada.

8. Changes to the Terms

The CBRP reserves the right to amend these Terms at any time without direct notice. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

9. Contact Information

If you have any questions regarding these Terms, please contact us at:

Canada Bill Relief Program (CBRP) [email protected]